DiversityNursing Blog

During this global health crisis, telehealth is an effective solution for the prevention and treatment of COVID-19. 

Telehealth allows patients, healthcare providers and health systems to safely communicate. Patients with symptoms, told to stay at home, can communicate with Nurses and Doctors through virtual channels, mobile apps, video conferencing and phone calls to reduce the spread of the virus to mass populations and the medical staff on the frontlines. 

Telemedicine carts are another way hospitals are using technology to help treat patients. The carts allow health staff to roll video cameras and other telemedicine equipment into a patient's room so they can be assessed without Nurses and Doctors physically being at their bedside. 

Dr. Todd Czartoski, Chief Medical Technology Officer at Providence Regional Medical Center Everett, said "We had people outside the room talking to the patient, evaluating them with the electronic stethoscope and keeping those communication lines open. The Hospitalists, Infectious Disease Doctor and other Specialists didn't have to gown up and go in and out of the room multiple times a day." 

This technique also minimizes the use of personal protective equipment (PPE), such as gloves and masks.

The Centers for Disease Control (CDC) recommends using telehealth tools to direct people to the right level of healthcare for their medical needs. They launched a COVID-19 chatbot called the Coronavirus Self-Checker to help screen Americans who are worried about the coronavirus despite not being sick or being at risk. This would free up healthcare resources for those who need them.

Health insurers are giving providers and patients incentives to use telemedicine delivery models. CVS Health said Aetna would waive copays for coronavirus testing, and all telemedicine visits would have a $0 co-pay until June 4, 2020.

Patients can check their provider’s website or check with their health insurer on how to access telehealth services. According to the Wall Street Journal, people can also go directly to sites from Teladoc Health, Amwell, PlushCare, Doctor on Demand and MD Live for virtual visits.

If needed, Doctors can send prescriptions directly to a local pharmacy via telehealth.

According to the New York Times, health systems are racing to adapt and even develop telehealth services that can serve on the front line for patients. “Telehealth is being rediscovered,” said Dr. Peter Antall, the Chief Medical Officer for AmWell, a company based in Boston that is working with health systems across the country. “Everybody recognizes this is an all hands on deck moment,” he said. “We need to scale up wherever we can.”

Nursing is a demanding field and there are many factors that put Nurses at risk for developing problems with substance abuse and addiction.

Research estimates that 10% of Nurses will misuse drugs or alcohol at some time during their career.

Many Nurses in the U.S. have had their licenses suspended or revoked because they either caused harm to a patient, diverted or misappropriated drugs, or couldn’t safely practice because of their addiction.

In the past, Nurses who had addiction problems were dismissed or charged. Now addiction is being recognized as a disease. Thankfully, there has been a shift from disciplining Nurses to helping Nurses get better.

According to the Hazelden Betty Ford Foundation, 43 states have created substance use disorder monitoring programs for Nurses called "alternative-to-discipline" (ATD) programs. Nurses with substance use disorders are three times more likely to admit their problem in states with ATD programs than in states with traditional discipline programs. ATD programs provide Nurses with a structured process for a better outcome: After completing addiction treatment, they go through monitored reintegration into the workforce.

Joan Widmer, Nurse Executive Director of the New Hampshire Nurses Association, said, "Encouraging Nurses to self-report in the early stages of addiction is critical. You want them to recognize their own problem and feel comfortable that they can come forward and address the problem without loss of licensing and a way of making a living."

An article from Kaiser Health News said, instead of revoking the license of an individual who is found to be impaired on the job, these peer-run programs try to get participants back to work with mandated treatment plans that include intensive therapy, monitoring their behavior in and out of the workplace and, of course, drug testing.

Research shows, ATD programs have been successful in treating Nurses with substance use disorders. Also the long-term recovery rate for Nurse licensees undergoing treatment in these programs is high.

“I don’t think you’re ever going to see substance use disorder disappear in the Nursing population; it’s going to be there,” Widmer said. “But if you can at least address it and find a way to do it in a non-stigmatic way, you’re going to keep patients safer, because Nurses are going to self-report."

A Nurse Preceptor is an experienced and competent staff Nurse who serves as a role model and point person to newly employed staff Nurses, student Nurses, or new graduate Nurses, according to Lippincott Solutions.

Nurse Preceptors are a great resource for employees who are making the transition into a new work environment. They provide useful feedback, set learning objectives, teach hospital protocols and encourage critical thinking.

A Nurse transition program will result in better retention rates and improved competency among Nursing staff because it creates a continuous learning environment.

An effective Preceptor program should include:

• Adequate education and preparation in the form of a Preceptor course
• A clear definition of the roles and responsibilities of the Preceptor
• Support from the unit manager. The Preceptor should meet regularly with the manager to discuss the progress of the orientee/student.
• Sufficient time to orient the orientee/student. Ideally, the Preceptor should have a reduced workload during the period when the orientee/student is dependent on the Preceptor to function in his/her assigned role.

According to Becker's Hospital Review, after the training program and once the Preceptor has orientated a few Nurses, they should be surveyed on the effectiveness of the program. The Preceptor will be able to evaluate the program concerning how well it prepared them to train other Nurses.

A good Nurse Preceptor will:

• Develop a professional working relationship with their preceptee. The relationship will be built in mutual respect, appreciation, and ongoing communication.
• Be patient and understanding. As you know, everyone has to start somewhere and that means mistakes will be made.
• Be clear and specific in the teaching/learning process.
• Ask open-ended questions.
• Share your expectations, the job description and job duties with your preceptee.
• Acquaint the new Nurse to the unit and the unit's unique Nursing culture.

If any concerns surface, the preceptee should complete a written self-assessment of the situation. The Preceptor should seek additional input from their Nurse Manager and other Nurses working with the preceptee.

Preceptor programs that provide the right information and tools are essential for successful transitions of newly employed Nurses into patient care environments. Hospitals have a responsibility to provide Preceptors with the knowledge and skills required to provide instructions and evaluations of their preceptees.

Today's health systems are made of skilled, multigenerational, and culturally diverse work forces. And even though each specialty has a specific focus, you all share a common goal. That goal is to provide the best patient care experience in a positive work environment. The best way to accomplish that goal is with teamwork.

Teamwork requires good communication and a collaborative care strategy. All team members want to feel that their ideas and skills are valued.

Team members should be encouraged to ask questions, share ideas or concerns, and discuss potential solutions. Each person's strengths and skills must be utilized to provide the best possible patient care experience and improve job satisfaction.

According to a report by The Society for Human Resource Management, teamwork is closely associated with higher job satisfaction. And a study published in the National Library of Medicine said, Nurses who are more satisfied with their jobs provide better care.

Trustworthiness is essential for teamwork, and the best way to grow trust is to get comfortable with one another. It’s crucial to build relationships and understand how each member of the team functions.

Team members have their own individual feedback, suggestions, and questions. Therefore, active listening is an important aspect of team operations.

When many health care professionals collaborate and brainstorm about a patient's care, the workload is distributed more evenly and stress is reduced.

Educational institutions are emphasizing the importance of teamwork and communication early to build a stronger foundation for successful healthcare outcomes.

Regis college published an article that said, mutual respect is critical in health care settings, not just within the team but across collaborative departments. Team members who are not feeling respected can become defensive, foster hidden agendas, demonstrate a lack of engagement, and worse. Building mutual respect comes through a common, focused goal; an understanding that each individual’s work is valuable and an acknowledgment of the efforts of others.

Patients must be part of the communication process too. Their early and thorough involvement has been shown to minimize errors and potential adverse events, according to an article published in the National Library of Medicine.

When everyone is working together as a team to accomplish a common goal, patient care improves and job satisfaction increases. Plus, it’s a happier, more cohesive and productive work environment for everyone involved, including your patients!

Millennials will account for 75 percent of the workforce by 2025. So it is important for healthcare organizations to understand what is important to this generation and use strategies to retain them.

HCA Healthcare commissioned a study conducted by the Center for Generational Kinetics to research what drives, engages and motivates Millennial and Gen Z Nurses in their career choices.

In addition to salary and referrals, reputation for having a positive work environment will get Nurses to apply. 

Below are the most important factors in creating a positive work environment for Nurses.

• Team and manager relationships: 44%
• Flexible scheduling: 43%
• Career advancement: 43%
• Communication and clinical decision-making: 42%
• Basic needs (water, breaks, meals): 41%
• Facilities, equipment, and technology: 40%
• Workload (patient to nurse ratio): 39%

Nurses have higher expectations for support now more than ever.

• 46% of Nurses think it is important for a job to offer scheduling that allows them to work as many hours as they want.
• 45% believe having enough staff or equipment to take care of patients is important.
• 45% want their team and/or their boss to care about them personally.
• 45% want someone to step in when they need help.
• 44% think it is important for their employer to provide opportunities to learn or advance their career.
• 43% feel it is important for their voice to be heard by management.

These are the employer benefits that mean the most to Nurses:

• Personal wellness coaching: 38%
• Financial coaching: 38%
• Student loan repayment programs: 37%
• Free snacks and drinks: 37%
• Employer subsidized housing nearby: 35%
• Employer contribution to your 401(k): 34%
• Tuition reimbursement: 34%
• Additional PTO (paid time off): 34%
• Communication training: 13%

The study found, regular supervisor check-ins and access to counseling services would most help Nurses be successful in their careers.

Also Digital platforms are the #1 way Nurses want to communicate with their employer.

Millennial and Gen Z Nurses want recognition and appreciation from supervisors very frequently. The study shows, 83% of Nurses want to receive praise from their supervisors at least monthly or more frequently.

And when it comes to training feedback and career coaching from supervisors, Gen Z wants it daily and Millennials want it weekly.

“The survey results highlight the importance of providing a transparent environment that gives Nurses a sense of belonging while serving a greater purpose,” said Jason Dorsey, President and lead researcher at CGK. “Ultimately every nurse is different, but it’s clear that Nurses’ relationships, ability to be heard and feeling supported in their careers are important to maintaining a positive work environment that will attract and retain talented Nurses.”

To see the full study click here.

Physician shortage concerns has influenced the use of more Nurse Practitioners to provide primary care and fill gaps in rural areas.

According to a new Health Affairs study, the number of Nurse Practitioners grew 109% from about 91,000 to 190,000 from 2010 to 2017.

Even though Nurse Practitioners have filled gaps in the delivery of healthcare, it is creating problems for hospitals. 

The Registered Nurse workforce has been reduced by up to 80,000 RNs nationwide. Also more than one million baby-boom RNs will be retiring soon.

The study says, the growth in NPs was caused by the expansion of education programs that have attracted Millennial Nurses. The number of programs to educate NPs grew from 356 in 2010 to 467 in 2017. These programs now graduate nearly as many new NPs as medical schools do Physicians each year.

Data from the Census Bureau’s American Community Survey for the period 2010–2017 was used in the study and researchers found the growth of NPs occurred in every region of the country, but was particularly rapid in the east south-central region of the country, which includes Alabama, Kentucky, Mississippi and Tennessee.

Also it is projected there will be two NPs for every five Physicians by 2030, compared to less than one NP per five Physicians in 2016. 

The number of Physician Assistants is also one of the fastest-growing in healthcare. According to a report from the National Commission on Certification of Physician Assistants, the number of certified PAs grew over 6% in 2018 and the average salary increased by more than 12% in a four-year span.

Authors of the Health Affairs study said, "As NPs continue to expand their profile in healthcare organizations and achieve greater prominence within the healthcare workforce, the potential loss of RNs to the NP workforce is likely to continue to cause employment ripples, particularly in acute care settings. Thus, even in an era of strong RN workforce growth fueled by Millennials in particular, hospitals must innovate and test creative solutions to contend with tight or fluctuating RN staffing — as they have during past disruptions in their RN labor supply."

In order for a healthcare system to be successful in having high engagement, job satisfaction and retention, the Nursing workforce should be able to combat the stressors of the job and burnout.

Nurses can better accomplish this by having help from peer support groups and mindfulness programs.

According to a report from the National Academy of Medicine (NAM), between 35% and 54% of Nurses and Doctors experience burnout. Among medical students and residents, it is as high as 60%.

Symptoms, the NAM report said, include emotional exhaustion, cynicism, loss of enthusiasm and joy in their work and increasing detachment from their patients and the patients’ ailments. The problem has been linked to higher rates of depression, substance abuse and suicide.

Many institutions are implementing stress management and self-care programs to provide caregivers with easy-to-use tools and resources to build their resilience and help them cope.

The Cleveland Clinic Abu Dhabi implemented a new mindfulness program known as the ‘Compassionate Intension Program.’ The sessions introduce caregivers to mindfulness as a wellness tool they can utilize in both their workplace and personal lives. Currently, there are three sessions in place:

• In Tune Tuesdays: Held biweekly, ‘In Tune Tuesdays’ are 20-minute classes designed to further educate attendees on mindfulness and how to improve mindfulness in their work environment. The classes are held at three different times to accommodate caregiver schedules.
• Mindfulness Rounding: Also a biweekly activity, ‘Mindfulness Rounding’ features a team of mindfulness experts who visit clinical units. The experts conduct learning huddles and one-on-one conversations with caregivers, sharing quick tips. Their pocket cards or guides offer information on easy-to-implement mindfulness techniques.
• Introduction to Mindfulness Workshop: This 8-week workshop, featuring 1-hour weekly sessions, was developed around the evidence-based standards of mindfulness experts, including, Jon Kabit-Zinn, PhD, of the University of Massachusetts Medical School, Center for Mindfulness, and Richard Davidson, PhD, of the University of Wisconsin’s Center for Healthy Minds and Oxford University’s Mindfulness Center. It offers a deeper dive into various mindfulness techniques.

Johns Hopkins Hospital, Pediatric Nurse, Cheryl Connors, RN, MS, created a peer program to provide immediate support for health providers affected by stressful cases.

The Resilience in Stressful Events (RISE) program was developed with a Pediatric Chaplain, a Patient Safety Director, a Doctoral Student, and General Internist Albert Wu, MD, FACP.

According to the American College of Physicians, the RISE program provides a team of 39 peer responders who volunteer their time to support those who call the service. RISE team members include Nurses, Doctors, Nurse Practitioners, Respiratory Therapists, Pastoral Caregivers, and Social Workers. They undergo didactic, video-based, and role-playing training.

The team has been called by more than 700 Johns Hopkins employees. The hospital previously had a program offering free professional counseling but, Ms. Connors said, “They actually prefer somebody who knows what they're going through—another health caregiver who can relate—and when they need it, not a week later.”

As supporters of patients and their families, Nurses deal with a lot of stress. Health systems can help their Nurses by surrounding them with support and offering them the tools to overcome and cope with stress so they can provide the best care for their patients and for themselves.

Approximately 56 million American adults are struggling with a mental illness or substance use disorder, according to the American Psychiatric Nurses Association (APNA).

An article from mentalhealth.gov, shows the current mental health workforce shortage is projected to grow and would leave the country 250,000 professionals short by 2025.

Only 44% of adults and 20% of children in the U.S. receive the mental health and substance use care they need because there is a growing shortage of qualified professionals trained to provide timely and effective treatment.

This lack of treatment significantly contributes to one of the leading causes of death in the U.S, suicide.

According to the same mentalhealth.gov article, suicide is the 10th leading cause of death in the United States. It accounts for the loss of more than 41,000 lives each year, more than double the number of lives lost to homicide.

An article in the Journal of the American Medical Association (JAMA) discusses the increase in children under 18 going to emergency departments due to attempts of suicide or suicidal ideation.

One reason demand for mental health professionals has increased is because more Americans are gaining health coverage. It's the law per the Affordable Care Act that insurers can no longer deny coverage to people who have diagnosed mental illnesses.

Also fewer medical students are specializing in psychiatry because psychiatry jobs don't pay as well as other fields. Students facing high medical school debt are more likely to pick the jobs offering better pay.

There has also been a surge in substance use disorders and greater public awareness of mental illness. Increased public awareness means more people living with mental illness will seek treatment.

Healthcare providers and the medical community at large need to implement a more supportive environment for the psychiatry profession. There should also be increased compensation for psychiatry jobs and student loan forgiveness or free/low-cost psychiatry schooling.

Policy makers should support and enact quality mental health services that will improve public health, particularly populations who most often have no access to mental health services.

 

LGBTQ+ people of all ages, races and ethnicities, religions, and social classes have experienced health inequalities.

According to the Office of Disease Prevention and Health Promotion (ODPHP) and healthypeople.gov, research suggests that LGBTQ+ individuals face health disparities linked to societal stigma, discrimination, and denial of their civil and human rights. Discrimination against LGBTQ+ persons has been associated with high rates of psychiatric disorders, substance abuse, and suicide. Experiences of violence and victimization are frequent for LGBTQ+ individuals, and have long-lasting effects on the individual and the community. Personal, family, and social acceptance of sexual orientation and gender identity affects the mental health and personal safety of LGBTQ+ individuals.

It is difficult to estimate the number of LGBTQ+ individuals and their health needs because most national or State surveys do not include sexual orientation and gender identity questions.

In order to document, understand, and address the environmental factors that contribute to health disparities in LGBTQ+ communities, we need to increase the number of nationally-representative health-related surveys that collect information on sexual orientation and gender identity (SOGI). This will allow researchers and policy makers to accurately characterize LGBTQ+ health and disparities.

The ODPHP and healthypeople.org research has found,

• LGBTQ+ youth are 2 to 3 times more likely to attempt suicide.
• LGBTQ+ youth are more likely to be homeless.
• Lesbians are less likely to get preventive services for cancer.
• Gay men are at higher risk of HIV and other STDs, especially among communities of color.
• Lesbians and bisexual females are more likely to be overweight or obese.
• Transgender individuals have a high prevalence of HIV/STDs, victimization, mental health issues, and suicide and are less likely to have health insurance than heterosexual or LGB individuals.
• LGBTQ+ populations have the highest rates of tobacco, alcohol, and other drug use.

According to the Aging with Pride: National Health, Aging, and Sexuality/Gender Study, about 2.7 million U.S. adults 50 and older identify as LGBTQ+, including 1.1 million age 65 and older. Those numbers are expected to nearly double by 2060.

And among subgroups within the LGBTQ+ community, some are struggling with their health more than others:

• Both Hispanic and African-American LGBTQ+ older adults in the project are more likely to report having HIV than their white counterparts.
• Hispanic LGBTQ+ adults are more likely to report asthma, diabetes and visual impairment.
• African-American LGBTQ+ older adults are more likely to be obese and have high blood pressure.
• Native American LGBTQ+ older adults are less likely to report cancer than whites but more likely to report poor physical health, disability, obesity, asthma and cardiovascular disease.
• Asian/Pacific Islander LGBTQ+ older adults are more likely to have visual impairment.

Along with collecting SOGI information in national surveys and health records, other efforts needed to improve LGBTQ+ health disparities include,

• Better access to health insurance, employment, and housing
• More laws protecting against bullying in schools
• More social programs targeted to and/or appropriate for LGBTQ+ youth, adults, and elders
• Better access to health care providers who are knowledgeable and culturally competent in LGBTQ+ health
• Prevention of violence and homicide toward the LGBTQ+ community, and especially the transgender population

It is necessary that efforts are enhanced to improve LGBTQ+ health and eliminate disparities so LGBTQ+ individuals can lead long, healthy lives.

Americans rate the honesty and ethics of Nurses highest among a list of professions for the 18th year in a row according to the National Gallup poll.

Nurses are consistently rated higher in honesty and ethics than all other professions by a wide margin.

Currently, 85% of Americans say Nurses' honesty and ethical standards are "very high" or "high," essentially unchanged from the 84% who said the same in 2018.

"The public trusts Nurses because we put the safety of our patients above all else," Massachusetts Nurses Association President and RN Donna Kelly-Williams said. "Every day across the United States, Nurses strive to provide the highest quality care despite the massive challenges posed by corporate healthcare. We are inspired by our patients to advocate for safe, accessible care and we appreciate their trust and respect."

National Nurses United Executive Director, Bonnie Castillo, RN said, “We are honored by this poll and what it reflects - that our patients, their families and the public know that they can trust and count on Nurses to stand up for them. This year’s results have special meaning for us as we move into 2020, which the World Health Organization has declared the ‘Year of the Nurse and Midwife."

Gallup notes that since Nurses were added to the survey in 1999, they have topped the list of most trusted professions every year except in 2001, when firefighters were recognized shortly after the Sept. 11, 2001 terrorist attacks for their heroism and bravery.

We at DiversityNursing.com know how special, compassionate and giving you are. We are delighted that you consistently receive this recognition from the National Gallup poll. You earn it – every day!