DiversityNursing Blog

Hiring Nurses who reflect Diversity, Equity, and Inclusion (DEI) is an important step towards creating a healthcare system that is accessible and welcoming to all patients, regardless of their race, ethnicity, gender identity, sexual orientation, or any other characteristic.

Here are some strategies that healthcare organizations can use to improve DEI in their Nursing workforce:

Develop A Diverse Recruitment Plan

Health Systems should develop recruitment strategies that target a Diverse pool of candidates. This may involve partnering with community organizations, attending job fairs and career events that attract a Diverse group of people, and actively recruiting from underrepresented communities.

Get Involved In Your Community

If you aren’t already involved in your community, it’s time to get started. Sponsor community information sessions such as signs to look for regarding specific illnesses including diabetes, weight control, high blood pressure, etc. See if there’s a local chapter of the NBNA (National Black Nurses Association), NAHN (National Association of Hispanic Nurses), AMN (American Men in Nursing) and become a member. Sponsor a local chapter recruiting event or attend their national conferences. Reach out to the schools in your area to get high school and college kids aware of the career opportunities available in healthcare. Your community is full of potential patients and employees so get your Diversity, Equity and Inclusion message out there in your community.

Consistent Communication

It is important that both your internal and external communications consistently promote your inclusive environment. Be honest and welcoming. Don’t be shy. It’s that simple!

Use Inclusive Language In Job Postings

Those responsible for hiring should use inclusive language in their job postings to attract a more Diverse pool of candidates. This includes using gender-neutral language, avoiding language that may be exclusive or discriminatory, and highlighting the organization's commitment to DEI.

Provide Cultural Competence Training

Healthcare organizations should provide cultural competence training to all employees, including management. These trainings can help staff understand the unique needs and perspectives of patients from all different backgrounds, and provide them with the skills and knowledge they need to provide culturally responsive care.

Foster An Inclusive Workplace Culture

It is important to foster an inclusive workplace culture where all employees feel valued and appreciated. This may involve implementing policies and practices that promote Equity and Inclusion, providing opportunities for professional development and advancement, and creating a safe and supportive work environment.

Measure And Track DEI Progress

Management should be measuring and tracking their progress towards Diversity, Equity, and Inclusion goals. This may involve collecting and analyzing data on the Diversity of the Nursing workforce, as well as conducting regular employee surveys to gauge their experiences and perceptions of the workplace culture.

Hospitals are hiring or accepting volunteer teens and young adults as a long-term strategy to help combat shortages in the healthcare industry. 

Research shows, exposure to various healthcare fields is crucial to the development of career interests for adolescents and young adults. 

Earn while you learn programs give high school students the opportunity to gain knowledge in the field and make a better wage than the average part time jobs students often take.

These programs offer roles such as:

• Food Services
• Transportation
• Manage Gift Shop
• Medical Library
• Patient Support
• Environmental Services
• Administrative Support
• Translator

According to Becker's Hospital Review, Mount Carmel launched its inaugural patient-facing role for those 16 and older: a student support associate position.

Student support associates work as part of the care team, with a multi-skilled technician. The younger workers can help with tasks such as bathing patients, taking patients' vital signs and restocking equipment. 

"We did elect to have specific criteria that students coming to us are actively enrolled in a Nursing program or a pre-Nursing program throughout their high school [career], so that we are really looking to support and foster their interest in long-term career growth and positioning them well to continue to work for us after they graduate from high school and ultimately matriculate into a Nursing program or another allied health program," Mount Carmel Regional Director of Talent Acquisition Rachel Barb told Becker's.

Volunteer programs help plant the seed and further educational opportunities for young adults.

Inova Fairfax Hospital in Virginia offers a volunteer Summer program where teens get to learn about different positions in the hospital and get hands-on experience at the hospital’s simulation lab.

Dr. Steve Narang, President of Inova Fairfax Medical Campus says to volunteers, "We are taking care of human beings, and this is just a gateway whether you want to be an accountant, whether you want to be in security, whether you want to be in IT or whether you want to be at the bedside. There’s a job for you in healthcare.”

Abrazo West Campus Hospital in Arizona hosts a volunteer program with interactive workshops.

“In those workshops, they have someone’s undivided attention, so they have a surgeon, a specialist, a radiologist that’s up there, and they tell them everything from A to Z, salary, challenges, rewards, education, the best career paths to take,” said Barry Worman, Director of Volunteer Services.

Even before the pandemic, healthcare providers experienced burnout and other negative mental health issues. Now more than ever, it is critical health systems take steps to support their staff's well-being.

Recently, more healthcare organizations have started to hire Chief Wellness Officers (CWO), as a strategy to address burnout, mental health, and compassion fatigue.

Jonathan Ripp MD, MPH, Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai, said there were only a handful of Chief Wellness Officer positions when he was appointed to the role in May 2018. “There has been at least a dozen more who have been named in the past year, and several more places that are looking to create the position,” said Dr. Ripp. “I would not be surprised if, 10 years from now, it's commonplace for most large organizations to have a Chief Wellness Officer or equivalent, taking this challenge on, and doing so in a way that is effective.”

The ultimate goal of this role is to aid system-wide changes that enable staff to practice in a culture that prioritizes and promotes mental health and well-being.

The CWO is responsible for measuring well-being across their organization. Then, they create and implement wellness programs that address the current environment causing burnout and stress.

The hiring of a CWO is not a remedy all on its own. The CWO works in collaboration with other leaders and staff to prioritize well-being and would ultimately lower costs and improve patient care.

According to Beckers Hospital Review, burnout and depression result in major costs to health systems due to an increase in medical errors, reduced quality of care, and turnover. Research has found that for every dollar invested in wellness, hospitals can see a $3 to $6 return on investment.

Medical Schools are also following the hiring trend.

Holder said, "Mental and emotional wellness is essential to complete health. We simply cannot ignore this fact. I view my role as another way to serve the students, faculty and physicians in Brown’s medical school, and aid them in not just meeting their immediate self-care needs but also creating and developing plans that can help them learn more about how to take care of themselves in a way that's sustainable for a profession that demands a lot."

“Wellness and self-care is more important than ever before. These next few years will be critical for health care workers as we address the mental and physical burdens from COVID-19,” said George Washington University's Chief Wellness Officer, Lorenzo Norris, MD.

Hopefully this position sticks around, even after the pandemic passes, because burnout and mental health have been issues in the healthcare field all along.

The tragic events of the past year has brought an increased awareness to Diversity, Equity, and Inclusion (DEI). As a result, healthcare organizations are hiring Chief Diversity Officers (CDO’s), implementing initiatives, providing educational programs, and using new recruitment strategies to increase diversity in medicine.

Increasing diversity in healthcare organizations benefits both the healthcare provider and the patient populations they serve.

To increase diversity and lower racial healthcare disparities, many hospitals and health systems are looking to their CDO for guidance moving forward.

Last year, CDO hires grew by 84%, making it the fastest growing C-suite title, according to LinkedIn.

Some health systems are going beyond hiring a CDO and are creating entire teams or councils to implement and foster best practices. 

Northwell Health formed the Emerging Leaders Diversity & Inclusion Council which is responsible for analyzing current conditions within the health system while seeking to implement best practices in 3 key areas:

• Onboarding
• Mentoring
• Succession Planning

Englewood Health assembled a Diversity and Inclusion Education Council consisting of 12 team members across all departments and leadership levels.  

Warren Geller, President and CEO of Englewood Health said, “Our country’s history of racism and current inequalities have impacted every aspect of life and, most importantly, our health and well-being. With the establishment of a Diversity and Inclusion Education Council we are committing to doing more and doing better for the communities we serve.”

More hospitals are providing educational resources and training programs for their staff members.

At Ochsner Health in Louisiana, they’ve rolled out training to address implicit bias across the organization. Melissa Love, VP of Professional Staff Services and The Office of Professional Well-Being said, “People are really curious. I’m seeing people be very surprised by their lack of knowledge, even those that think they’re very knowledgeable.” 

Hospitals are also participating in evaluation programs to help improve their DEI efforts. 

The HRC Foundation's Healthcare Equality Index (HEI) evaluates healthcare facilities nationwide based on non-discrimination & staff training, LGBTQ patient services & support, employee benefits & policies, and LGBTQ patient & community engagement. 

Last year, a record 765 healthcare facilities participated in the HEI survey. These organizations recognize the importance of implementing LGBTQ-inclusive practices alongside their foundational non-discrimination policies.

When it comes to diversifying the hiring process, Daniel Benavides, Manager of Talent Acquisition at CHG Healthcare, suggests hospitals increase the number of people who select candidates. 

Benavides noticed only one or two people were filtering candidates for interviews. He determined that having a larger mix of individuals looking at applications would result in a greater diversity — and higher quality — of selected candidates.

It’s critical healthcare organizations improve diversity within their staff to reduce healthcare disparities. They must ensure ALL people are equally represented. 

The healthcare industry is constantly evolving, and with new services come new roles. Policies and regulations are always changing, new technologies are being used, and patient care is becoming more convenient for them with telehealth, transportation to medical appointments and increased access to health data.  Below you can learn more about some of the roles. 

Chief diversity and inclusion officer

The importance for healthcare organizations to have a Chief Diversity Officer on board has grown in the past 10 years as health systems have expanded and their patient populations have become more diverse.

Chief Diversity and Inclusion Officers main focus is to promote diversity and inclusion at the organization. Other responsibilities include vendor diversity and eliminating health disparities. Someone in this position should understand the health system's culture and its patient population. According to Modern Healthcare, providers argue that as they care for a larger and more diverse patient population—both inside and outside the hospital setting—a diverse workforce will help them better care for patients.

Population health executives

Population health management is becoming a central focus for more healthcare providers and many are considering adding a Chief Population Health Officer to the executive ranks.

Chief Population Health Officers are responsible for overall strategic direction and coordination of population health and care management. It is expected that a Physician would fill the role but, this Physician will have to have public health experience at a state or national level, have an advanced degree in business or health administration and have experience with team-based care.

Chief clinical officer

The demand for value-based care is growing and hospital executives are better aligning their services by hiring Chief Clinical Officers. This role is becoming clearly distinct from a traditional Chief Medical Officer.

The Chief Clinical Officer (CCO)  role takes on more of the patient engagement and clinical quality outcome work. They must understand lean performance requirements, a management style designed to reduce excess waste and care quality, be familiar with electronic health records as well as experience with the integration of quality data and, broadly, the ability to improve processes.

Physician leadership roles

As the hospital field tackles clinical integration, population health and performance improvement to drive transformational change, Physician leadership is crucial. Physician leaders should have exceptional people skills, be capable of communicating effectively and building trust across multidisciplinary groups. Management training and knowledge of leadership principles are also important.

Chief of staff

The Chief of Staff position has long been a fixture in the political arena as well as in the corporate world. It is fairly new but gaining favor in health care. Not to be confused with a Medical Chief of Staff, the organization’s Chief of Staff serves as the right hand of the CEO.

The health care Chief of Staff's duties depend on the CEO’s needs and what the organization demands of the Chief Executive. Responsibilities can encompass supporting internal operations and day-to-day management, as well as representing and even speaking for the organization in public and with external constituents. The Chief of Staff should fulfill high-level responsibilities befitting an executive.

According to Beckers Hospital Review, other executives, like Analytics Executives, Digital Executives, Technology Transfer Executives and Shared Services Executives are also on the rise.