DiversityNursing Blog

Things Nurses Are Tired Of Hearing From You

Posted by Pat Magrath

Mon, Nov 07, 2016 @ 11:33 AM

angry-nurse-800x430.jpgThis is an article that might be right up your alley. It’s about things people say to Nurses. Sometimes comments are made that are totally innocent and mean no harm. Other comments are just plain ignorant, annoying, insulting, stupid or rude and usually the commenter has no idea they are being offensive.

What are your thoughts about the comments below? Can you add remarks people have said to you?

Nurses are the unsung heroes of the medical profession, the people who do all the little things, like sticking your arm, collecting your vitals, and generally making you feel somewhat more human when you're not at your best.   

But since nurses tend to see people in times of distress -- and since they do their jobs right in front of you -- they have to deal with a lot of crap, both literal and metaphorical. Here are a few of the common refrains they're sick of hearing from patients, doctors, other medical staff, family, friends, and the public at large. Keep these in the back of your mind the next time you wind up on the wrong side of the hospital doors. 

"It's your fault!" 

Nurses often take the brunt of the blame when things go wrong, says Chris Caulfield, RN, NP-C. "Regardless of if the mistake was due to the doctor, pharmacist, physical therapist, or nursing assistant; hospitals like to blame the nursing staff for pretty much everything," he adds. Caulfield says that since nurses are the gatekeepers of all things medical and non-medical in the hospital, they often get blamed for the mistakes of everyonethroughout the system, which is super crappy. 

"Oh, you're 'just' a nurse?" 

"I'm a student nurse and nurse tech (SN, NT) and the phrase 'just a nurse' is like nails on a chalkboard to me," says Heather Price. There is no "just" when talking about the nursing profession -- they do their job, like everyone else in the medical field. 

"Why aren't you a doctor?" 

Related to calling someone "just" a nurse. Eileen Sollars, RN, AAS, ADN, says she also gets asked why she didn't just become a doctor. It's a completely different profession, and if she wanted to be a doctor, she would have become a doctor. Why didn't you become a librarian instead of an accountant, anyway? 

"What did you do with my mom's teeth, glasses, etc.?" 

Bonnie Emery, RN, BSN, has had patients' family members come up to her, demanding to know what she did with their loved ones' items. For starters, she says, it's not always clear what family member goes with which patient, and next, she didn't take them in the first place. While she always helps them look, she says she wishes she could say something else instead: "What I'd like to say is that I took them home to put in my garage sale with the other dentures I've taken home." 

"Wow, why aren't you retired?" 

People actually pose this question to Sollars, who's been a nurse for 38 solid years. That's almost as bad as someone asking why you're not dead yet. 

"Hey, can you take a look at…?" 

Sollars also says that at gatherings or other events, people come up to her and ask for medical advice, or even worse, ask if she can take a look at whatever body part is ailing a person. No, she doesn't want to do this any more than any other person would want to do this. It's a party, dammit, she just wants some punch and normal socialization. 

"I Googled this and…" 

Yes, you can do your own medical research, and often your medical team will work with you to come up with the best treatment plan. Sollars asks you to keep in mind that you're just an average member of the public using Google -- not a nurse, and not a doctor, so don't pretend you are. 

"So my friend is in the hospital, can you tell me all the juicy details?" 

Um, no… doesn't stop people from asking, though. Jolene Wilder, RN, unequivocally says no, nurses cannot tell you details about patients in the hospital. There's this little thing called HIPAA that prohibits (by way of federal law) disbursement of patient information, and even if HIPAA didn't exist, would you really want someone telling your friends your medical deets? 

"I have a high pain tolerance." 

"Really?" wonders Lisa Dukes, MSN, RN, CEN, CPEN, TCRN, an ER/trauma nurse. When she hears patients claim they have a high pain tolerance, she says (totally in her head), "No one does. Everyone just thinks they do." So leave your brag about pain tolerance at home; nobody will believe you anyway. 

"That must be so hard! I couldn't do what you do." 

Jamie, who works as a pediatric cardiac intensive care nurse, says that whenever she tells people about her job, they express the above. She says, "Um… that's why I do it and you don't. Yes, it's hard, but I love it and that's why I do it." While it seems harmless, it can get old hearing that your job somehow makes your total existence more difficult than other people's. More straightforward words of praise or admiration can accomplish the same goal.

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Topics: nurse life

Why Does It Take A Movie Robot To Show What Nurses Really Do?

Posted by Erica Bettencourt

Mon, Dec 22, 2014 @ 01:35 PM


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I'm a proud nurse from a proud family of nurses, yet I would never claim that a layperson would enjoy watching mainstream medical dramas with us. We end up yelling at the screen: "There is nothing about that sexy get-up that remotely resembles a nursing uniform," and "Doctors don't fire nurses, nurse managers fire nurses," and "No emergency room nurse would ever have to be told by a doctor to start CPR!"

So when the Baymax, the nurse/robot in the hit Disney movie Big Hero Six turned out to be reasonable, competent and not dressed in fishnet stockings, I was thrilled.

You know your profession has an image problem when you point to a balloonish animated robot doll and say, "Yes, that's good. That accurately reflects what I do on a daily basis. More representations like that, please."

Baymax might not look like any nurses you know, but unlike most nurse characters in the media he actually provides nursing care. He assesses the health condition of his charge, the boy-genius Hiro, makes recommendations related to his health and teaches him about his neurochemical processes.

Once Hiro reprograms Baymax with fighting capabilities, Baymax becomes Hiro's terrifying defender. If you've ever heard a nurse on the phone with an insurance company insisting that a patient get needed care paid for, you know this is not a misplaced metaphor.

Contrast this with the Nurse Dawn character in the HBO comedy Getting On. She has sex with a new nurse manager within hours of meeting him; doesn't seem to notice when a patient dies; cowers submissively in front of even the most incompetent doctors and never seems to provide any actual nursing care because she is too busy with self-created drama and paperwork.

Or the Nurse Beverly character in Fox's comedy The Mindy Project. She is fired from an office medical practice for incompetence, breaks a doctor's nose in angry response, and when she is rehired in a clerical position expresses relief that she finally has a job where she doesn't have to wash her hands.

Or the nurses in the Fox medical drama House. Rather than being sexually inappropriate or incompetent, these nurses all seem to be on a series-long coffee break. It is the doctors who are shown providing nursing care: starting IVs, doing patient teaching, negotiating complicated family dynamics at the bedside.

Even when nurses are shown to be competent, compassionate patient-focused experts like Jackie Peyton, the main character in Showtime's Nurse Jackie, the creators aren't satisfied with the life-and-death drama of a high-level trauma center in a huge city. The nurse character has to be an unethical, lying, stealing, not quite-in-recovery drug addict as well.

The argument could be made that it's the job of Hollywood to create fiction of all the professions, and that popular culture gets everything about health care wrong.

Certainly examples of this exist: the new Fox teen drama Red Band Society is populated by exceedingly healthy looking, extremely attractive gravely ill teenagers who live for months in hospital rooms the size of two-bedroom apartments for no other apparent reason than to make it more convenient for them to kiss each other.

Any scenes in which the dying but randy teens are portrayed interacting with medical care (one patient is shown receiving dialysis for liver failure) are so ludicrous that it makes you wonder if the procedure for the show's writers is to ask their medical adviser how something might accurately be conveyed and then write the exact opposite.

But even though this is just entertainment, the stakes for the future of nursing are high. Research has repeatedly demonstrated that Americans believe what TV shows say about medical care and health policy.

For 13 years the non-profit advocacy organization Truth About Nursing has been researching and documenting nurse representations in popular culture and has come to the conclusion that "the vast gap between what skilled nurses really do and what the public thinks they do is a fundamental factor underlying most of the more immediate apparent causes of the [nursing] shortage [including], understaffing, poor work conditions, [and] inadequate resources for nursing research and education."

This is bad news for nurses, but worse news for patients. Nurses make the difference in good health care; increased RN staffing decreases the overall patient death rate as well as the rate of hospital acquired pneumonia, falls, pressure ulcers and blood clots after surgery. When nurses show more signs of burnout related to understaffing, postsurgical infections increase.

And there's the hard-to-quantify but essential benefit of being cared for. When I was in the hospital this past January after a life-threatening complication of knee-replacement surgery, I woke up one night in pain and unable to figure out how to move within the many drains, tubes and wires attached to, or inserted in, my body. I muttered an expletive and from around the corner a nurse appeared.

"I'm right here," she said. Even before she started to untangle my IV and troubleshoot better pain management, my panic was instantly calmed.

Baymax's programming won't allow him to disengage until the patient has answered, "Are you satisfied with your care?" in the affirmative. This is inconvenient for the characters in an action adventure movie, but it's a good question to ask in a hospital. If you're satisfied with your care, you may well have a nurse to thank.

Source: www.npr.org

Topics: Movies, Robots, television, reality, nurse life, RN, nurses

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